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This policy applies to all employees and representatives of FutureCare. The purpose of this policy is to clearly communicate the personal information handling practices of the organisation and to enhance organisational transparency in relation to privacy.
Small pieces of data which are sent from FutureCare’s web browser when the website is visited. The cookie is stored on the browser’s computer as a historical identifier and is used for interactive features and remembering preferences and settings.
FutureCare respects and upholds individuals’ rights to privacy and their rights to access their personal information. As a result the organisation has processes in place to protect the privacy of personal information it collects, holds and administers in the process of providing its services. These commitments are undertaken in compliance with the Australian Privacy Principles as outlined in the Privacy Amendment (Enhancing Privacy Protection) Act 2012 and the Privacy Act 1988.
It is our usual practice to collect personal information (including health and sensitive information) directly from the individual or their authorised representative. Sometimes we may collect information from a third party, but only with the individual’s or their authorised representative’s consent. The organisation will only collect information for the purpose directly related to our functions and activities. For example, information required for best possible care and service provision, billing or property purchase. When collecting information individuals will be informed of the reasons for its collection and the way it will be used. FutureCare will make individuals’ information available to them upon request.
FutureCare will only use personal information for the purposes for which it was given to us, or for purposes which are directly related to service delivery or organisational activities, and we do not give it to other government agencies, organisations or anyone else unless one of the following applies:
FutureCare will endeavour to ensure that personal information collected is relevant, accurate, complete, and up-to-date for the purpose for which it is to be used, both at the time of collection and of use. This will include maintaining and updating personal information when we are advised by individuals that their personal information has changed, and at other times as necessary.
FutureCare will endeavour to protect personal information against loss, unauthorised access, use, modification or disclosure, and against other misuse. This includes password protection for accessing our electronic IT system, securing paper files in locked cabinets/areas and physical access restrictions. When no longer required, personal information will be destroyed or deleted in a secure manner.
In addition to this Privacy Policy, the FutureCare consent form includes information about how personal information may be used or disclosed. If FutureCare receives unsolicited personal information we will notify the individual at the time of, or as soon as practicable, that we have received personal information from someone other that themselves, the circumstances of that collection and the purpose for which the information is required. If the information could not have been collected with consent from the individual or their authorised representative, the organisation will, as soon as practicable, destroy the information or ensure the information is de-identified.
If an individual requests access to the personal information we hold about them, or requests that we change that personal information, we will allow access or make the changes unless we consider that there is a sound reason under the Privacy Act, Freedom Of Information Act or other relevant law to withhold the information, or not make the changes.
If we do not agree to provide access to personal information or to amend or annotate the information we hold about them, the individual may seek a review of our decision or may appeal our decision under the Freedom Of Information Act.
If we do not agree to make requested changes to personal information the individual may make a statement about the requested changes and we will attach this to the record. Refusal by FutureCare to amend or release personal information to the individual will be provided via a written notice that outlines the reasons or grounds for refusal, and the mechanisms for complaint.
Individuals can obtain further information about how to request access or changes to the information we hold about them by contacting us on 07 4634 6302 .
FutureCare will identify individuals (including clients and employees) by a unique identifier assigned internally. FutureCare may, however, retain a record of other external personal identifiers that are required to provide services, coordinate care with other organisations, or otherwise fulfil service, operational or reporting requirements.
Where lawful and practicable individuals can participate in activities anonymously.
Marketing our Products and Services
We may use or disclose personal information to let customers and their families know about, and to develop, products and services in which they may be interested. Individuals can contact us at any time if they no longer wish us to use their information in this way by calling 07 4634 6302 .
FutureCare will not transfer personal information to third parties outside Australia unless individual’s consent has been obtained or other Australian Privacy Principles apply.
FutureCare collects personal information and makes use of cookies in its websites. However this is only used to log statistical information such as page hits and to record requests for information or feedback.
As emails can be sent more efficiently and economically than postal mail, we give our customers and their families the opportunity to supply their email address and consent to use of these for mailing purposes.
If an individual believes that FutureCare has breached any aspect of this privacy policy or the associated legislation a complaint may be lodged with the FutureCare corporate office by calling 07 4634 6302 . If the complaint is not addressed to the individual’s satisfaction, or they do not wish to approach FutureCare in the first instance, they have the opportunity to direct the issue to the Commonwealth Government Information Commissioner (Enquiries Line on 1300 363 992, http://www.oaic.gov.au ).
This policy is reviewed in line with the FutureCare review schedule, and when there are legislative changes affecting the policy content.
Freedom of Information Act 1982
Privacy Amendment (Enhancing Privacy Protection) Act 2012
Privacy Act 1988
