Helping you with your Home Care package

How?

Just give us a call on 07 46346302

Our friendly team can assist you:

• Understand what options are available to you
• Making the most of your package to service your needs
• Assistance with paperwork, assessment, and access to your existing or new home care package

We will establish an individual care plan and budget that will provide the assistance you really need.

Services Include:

• Allied Health
• Housework & Cleaning
• Meal Preparation
• Medication Assistance
• Nursing Care
• Social Support
• Shopping & Transport Assistance
• Personal Care
• Home Maintenance
• Dementia Services

Services pricing and costs

Services can be funded in many different ways, the amount you pay depends on whether your care is regulated and subsidised by the government, by another funding source, or if you are paying privately for your services.

How much do I pay?

Your fees depend on the type of service, the funding body, your needs, and duration of the service provided to you.

Types of fees

There are three types of fees your Home Care Provider may ask you to pay:

• the basic daily fee
• an income-tested care fee
• fees for additional services

As your chosen provider we can charge:

• Administration costs
• Case management costs
• and any other additional amount you have agreed to pay, to your home care package funds.

All amounts to be charged to the home care package funds are outlined in your individualised budget that form part of your Home Care Agreement.

Homecare Charges Explained

What package management is*

Package management is a service that supports the delivery of a Home Care Package. This service includes activities such as:

• establishing and managing your home care budgets
• coordinate your scheduled services
• preparing your invoices and monthly statements
• responding to your enquiries about invoices
• organising third party services
• buying equipment (such as mobility aids)
• arranging allowable home modifications (such as bath rails)
• submitting claims to Services Australia
• maintaining and updating income tested care fee payments
• paperwork for ceasing care
• storage and maintaining of your records
• ensuring that our staff are suitable (police checks and immunisation checks)
• staff training and education
• conduct quality improvement, compliance, and assurance activities
• complete financial reporting
• maintain COVID-19 vaccination compliance documents.

Package management does not include:

• business overheads or costs
• administration and communication or marketing costs
• care management tasks
• direct service charges.

What Care Management is*

Care management is a service to all care recipients and includes:

• regularly assessing your needs, goals and preferences
• reviewing your home care agreement and care plan
• ensure your care and services align with other supports
• partner with you and your families or carers about your care
• ensure your care and services are culturally safe
• identify and address risks to your safety, health and well-being.

*Reference www.health.gov.au